Effective Date: March 16, 2025
At L&H Educational Solutions LLC, we strive to provide high-quality educational services. We understand that circumstances may arise requiring a refund request. Please review our refund policy below.
1. General Refund Policy
1.1 All refund requests must be submitted in writing via email or through our official contact channels.
1.2 Refund eligibility depends on the type of service purchased and the timing of the request.
1.3 The “Mini Lesson” is a one-time, experiential service. Upon purchase, the service is deemed to have commenced, and it is not considered a formal long-term course. In accordance with applicable consumer protection laws, it is not eligible for a seven-day unconditional refund. No refunds of any kind will be provided. Please review and confirm before purchasing.
2. Cancellation and Refund Process
2.1 If you need to cancel a service and request a refund, please contact us as soon as possible. We will do our best to respond promptly and process your request.
2.2 Refunds may take up to 7-10 business days to process, depending on the payment method.
3. One-on-One Sessions
3.1 Clients who cancel at least 24 hours in advance of their scheduled session may request a full refund or reschedule at no additional cost.
3.2 Cancellations made less than 24 hours before a scheduled session may not be eligible for a refund but may be considered for rescheduling on a case-by-case basis.
3.3 No-shows without prior notice will not be eligible for a refund.
4. Group Classes & Packages
4.1 Refunds for group classes and prepaid lesson packages will be considered under the following conditions:
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If cancellation is requested before the start of the program, a full refund may be issued.
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If cancellation is requested after the first session, a partial refund may be issued based on the remaining sessions.
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No refunds will be issued after 50% of the course or package has been completed.
5. Exceptional Circumstances
5.1 Refund requests due to medical emergencies or unforeseen circumstances will be considered on a case-by-case basis. Clients must provide supporting documentation if required.
6. How to Request a Refund
6.1 To request a refund, please contact us at support@l-h-ed-solutions.com or +1 970 889 2956.
6.2 Include your name, contact information, service purchased, and reason for the refund request.
7. Changes to This Policy
7.1 L&H Educational Solutions LLC reserves the right to modify this refund policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.
生效日期：2025年3月16日
在 L&H Educational Solutions LLC，我们致力于提供高质量的教育服务。我们理解客户在某些情况下可能需要申请退款。请查阅以下退款政策。
1. 一般退款政策
1.1 所有退款申请必须通过电子邮件或我们官方联系方式以书面形式提交。
1.2 是否符合退款条件取决于所购买服务的类型和申请时间的早晚。
1.3 小课包属一次性体验性服务，购买后即视为已开始使用服务权益，非属正式长期课程，依据《消费者权益保护法》相关规定，不适用七日无条件退费，恕不接受任何形式退费。购买前请仔细阅读并确认。
2. 取消与退款流程
2.1 如需取消服务并申请退款，请尽快联系我们。我们将尽快回复并处理您的申请。
2.2 根据支付方式不同，退款可能需要7至10个工作日完成处理。
3. 一对一课程
3.1 客户如在预定课程开始前至少提前24小时取消，可申请全额退款或免费改期。
3.2 如果在课程开始前不足24小时取消，可能不符合退款条件，但我们会视情况考虑是否允许改期。
3.3 未提前通知而缺席者将无法获得退款。
4. 团体课程与课程套餐
4.1 关于团体课程和预付课程套餐的退款，将根据以下情况酌情处理：
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若在课程开始前取消，可获得全额退款；
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若在第一节课程后取消，可根据剩余课程数量发放部分退款；
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课程完成50%以上后将不再受理退款申请。
5. 特殊情况
5.1 因医疗紧急情况或不可预见因素申请退款者，将视个案酌情处理。必要时需提供相关证明文件。
6. 如何申请退款
6.1 如需申请退款，请通过以下方式与我们联系：support@l-h-ed-solutions.com 或 +1 970 889 2956。
6.2 请提供您的姓名、联系方式、所购买的服务项目及退款申请理由。
7. 政策修改说明
7.1 L&H Educational Solutions LLC 保留在任何时间修改本退款政策的权利。更新后的政策将发布在官网，继续使用我们的服务即表示您同意相关更新条款。